Cisco Voicemail
MSU's new Cisco VoIP phones use Cisco Unity Connection voicemail. Please follow the instructions below to access and set up your voicemail.
New terms:
Connection ID = your desk phone's extension (usually)
Cisco Personal Communications Assistant (PCA) = new Cisco voicemail web site
Sign into Cisco PCA with NetID and NetID password.
Voicemail Access and Keyboard Shortcuts - printable PDF
Access voicemail from phone
When you access your new Cisco voicemail for the first time you'll use 0211 for PIN after which you'll be prompted to set a new PIN.
From work phone:
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Press Message button or dial 6060.
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Press 0211* for PIN
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Follow prompts to set new PIN, record greetings, etc.
From off-campus phone:
During the pilot, early adopters can access voicemail by:
- Dial your work phone's extension (for example: 994-5096).
- Wait for voicemail to answer, and then press * to listen to messages.
- Enter your extension (ID) followed by #.
- Enter your PIN (default is 0211) followed by #.
All users will be able to dial 994-6060 to access their voice messages from an off-campus phone.
*0211 is the default first-time password.
Access voicemail via web
This connection requires a VPN connection
- Go to the Cisco Personal Communications Assistant at:
https://ucxnpub.msu.montana.edu/ciscopca/. - Sign in with NetID and NetID password.
- Click Web Inbox to view messages.
To change preferences, change PIN, etc. click Message Assistant link and select approrpriate menu.
Main Menu and Shortcut Keys:
Key(s) | Action |
1 | Play new messages |
2 | Send a message |
3 | Review old messages |
4 | Change setup options |
41 | Change greetings |
412 | Turn on/off alternate greeting |
421 | Change message notification |
423 | Choose full or brief menus |
44 | Change transfer settings |
5 | Find messages |
51 | Find messages from a user |
52 | Find messages from all outside callers |
53 | Find messages from a specific outside caller |
During Message Menu
Whlie listening to message, press:
Key(s) | Action |
1 | Repeat message |
2 | Save |
3 | Delete |
64 |
Slow playback (for a psychedelic affect) |
65 | Change volume |
66 | Fast playback |
7 | Rewind |
8 | Pause/Resume |
9 | Fast-forward |
After Message Menu
After listening to message, press:
Key(s) | Action |
1 | Repeat message |
15 | Play message properties |
2 | Save |
3 | Delete |
4 |
Reply |
42 | Reply to all |
44 |
Call the sender |
5 | Forward message |
6 | Save as new |
68 | Send to fax machine for printing |
7 | Rewind |
# | Save as is |
Entering Recipients
To change entry mode: press:
Key(s) | Action |
## | Switch between addressing a message by name and addressing by extension |
Selecting Recipients
To select recipients from a list, press:
Key(s) | Action |
0 | Help |
1 | Repeat name |
7 | Previous name |
77 | First name in list |
9 | Next name |
99 | Last name in list |
# | Select name |
* | Exit list |
Send Message Menu
After addressing and recording, press:
Key(s) | Action |
1 | Mark Urgent |
2 | Request return receipt |
3 | Mark private |
4 | Request future delivery |
5 | Review recording |
6 | Rerecord |
7 | Add to recording |
91 | Add a recipient |
92 | Play all recipients (and delete recipients) |
# | Send message |
* | Cancel message |